Customer Support Specialist - Remote

Overview

As a Customer Support Specialist at HitPay, you will help elevate user satisfaction and assist merchants in maximizing their value on our platform.

In Short

• Own the post-sales cycle from customer engagement to retention.
• Build relationships and act as a trusted payments advisor.
• Provide excellent customer service through various communication channels.
• Identify and address user needs and pain points.
• Collaborate with Product and Engineering teams to drive product strategy.
• Assess common issues and suggest improvements.

Requirements

• 2+ years of customer success or client-facing experience.
• Preferred experience in payments and SMB.
• Strong business mindset and empathy for users.
• Ability to remain professional in difficult situations.
• Interest in fintech and technical products.
• Analytical skills to shape product strategy.
• Resourcefulness in navigating data to find solutions.
• Self-starter in a remote work environment.
• Willingness to work flexible hours.

Benefits

• Join a motivated and ambitious team.
• Opportunities for learning and growth.
• Flexible, remote working conditions.
• Local GP medical reimbursement.
• 21 days of annual paid leave.
• Unlimited medical leave.