Merchant Onboarding Specialist - Remote

Overview

The Merchant Onboarding Specialist will support merchants in their onboarding journey, ensuring successful activation and understanding of HitPay’s products.

In Short

• Act as the first point of contact for newly onboarded merchants in the Philippines.
• Provide product knowledge and guidance for activating HitPay’s solutions.
• Support merchants in payment method activation.
• Guide merchants on best practices for using HitPay tools.
• Troubleshoot onboarding issues and escalate when necessary.
• Coordinate with Sales, Compliance, and Product teams.
• Track and report onboarding progress and feedback.
• Contribute to knowledge base and FAQs.

Requirements

• Based in the Philippines, either Remote or Hybrid.
• 1–3 years of experience in customer support, merchant onboarding, payments, fintech, or e-commerce.
• Strong communication skills in English; Tagalog a plus.
• Ability to explain technical processes simply to non-technical users.
• Familiarity with payment methods and e-commerce tools is an advantage.
• Self-motivated and detail-oriented.
• Comfortable in a contract role focused on high-volume merchant support.

Benefits

• Opportunity to work with a fast-growing fintech platform.
• Exposure to a variety of merchants across industries.
• Flexible working arrangement within the Philippines.
• Competitive contract compensation.