Customer Support Specialist - Remote

Overview

This is a fully remote role that is based in Ukraine. Job applicant must reside in Ukraine. Come for the mission. Stay for the experience. HealthJoy guides employees to affordable, high-quality healthcare by consolidating our clients’ health and wellness strategies into a simple, unified digital experience.

In Short

• Process member requests (tickets) with a focus on quality service.
• Search for suitable healthcare facilities for members.
• Interact with members via telephone and chat to assist in care.
• Partner with leadership and staff to support practices and members.
• Provide an exceptional experience to HealthJoy’s American customer base.
• Work schedule is 5/2 from 15:30 to 24:00.
• 20 paid vacation days per 12-month period.
• 100% health insurance coverage for employees.
• Career growth opportunities from Junior to Senior Specialist.
• Access to corporate discounts at sports hubs.

Requirements

• Proficiency in English (Upper-Intermediate+ level).
• Exceptional communication skills.
• High level of empathy in customer interactions.
• Strong critical thinking skills.
• Solid accountability and responsibility.
• Ability to adapt to frequent changes.
• Ability to work independently and collaboratively.
• Proficiency in Office Suite and Google Programs.
• Experience in Customer Support/Service is a plus.

Benefits

• Competitive compensation with growth potential.
• Career growth opportunities.
• 100% health insurance coverage.
• Company-sponsored English classes.
• Mental health support program.
• Company events for team bonding.
• Access to gym discounts.
• Remote work support with essential equipment.
• Commitment to equal pay and opportunity.
• Diverse and inclusive workplace.