Senior Customer Success Manager - Remote

Overview

The Senior Customer Success Manager will lead a designated book of business composed of mid-market accounts, driving customer retention and growth while collaborating with cross-functional teams.

In Short

• Lead a mid-market book of business independently.
• Build strong relationships with customers and partners.
• Advise customers on optimizing product adoption.
• Identify upsell opportunities and expand account value.
• Manage the expansion sales and renewal process.
• Utilize CRM and business intelligence tools for performance analysis.
• Provide product education to customers.
• Act as a customer advocate within the organization.
• Contribute to team process improvements and customer experience.
• Mentor junior team members.

Requirements

• 7+ years of customer-facing account leadership experience.
• Benefits experience required, preferably as an HR team member or benefit consultant.
• Strategic approach to partnering with customers.
• Experience managing customer retention and account growth.
• Highly collaborative and influential.
• Exceptional executive presence.
• Willingness to travel approximately 10-15%.

Benefits

• Medical, Dental, and Vision insurance.
• HSA contribution match.
• Stock options for eligible roles.
• 401k match.
• Paid parental leave.
• Short Term and Long Term Disability coverage.
• Flexible PTO.