Senior Customer Success Manager - Remote

Overview

Smartsheet is looking for a Senior Customer Success Manager to manage a set of large strategic accounts and improve customer satisfaction, application engagement, customer retention, and growth.

In Short

• Lead the onboarding of enterprise-level customers.
• Design and execute a comprehensive customer engagement strategy.
• Act as a Smartsheet expert and trusted advisor.
• Conduct regular Business Reviews.
• Develop scalable tools and frameworks.
• Analyse usage data to uncover trends.
• Serve as the primary contact for high-impact customer situations.
• Collaborate with Sales and Professional Services.
• Provide critical customer feedback to various teams.
• Consistently meet or exceed performance goals.

Requirements

• Proven account management experience in SaaS environments.
• Bachelor's degree in a relevant field preferred.
• Experience maintaining valuable relationships with customers.
• Outstanding task management skills.
• Passion for web-based technologies.
• Ability to explain technical subjects to non-technical personnel.
• Willing to travel periodically.
• Additional European language knowledge is a plus.
• Legally eligible to work in the UK.

Benefits

• Employer-paid Private Medical and Dental.
• Monthly contributions toward your pension.
• Monthly stipend to support your work.
• 25 days paid for Holiday + Bank Holidays.
• 20 weeks fully paid Maternity Leave.
• 12 weeks fully paid Paternity/Adoption Leave.
• Personal paid Volunteer Day.
• Opportunities for professional growth and development.
• Company Funded Perks.
• Teleworking options from any registered location in the UK.