Senior Customer Success Manager - Remote

Overview

Wonderlic is on the lookout for a dynamic and commercially oriented Senior Customer Success Manager (CSM) with deep expertise in the HR technology space. At Wonderlic, we’re on a mission to revolutionize the talent solutions space with our leading products, Wonderlic Select and Wonderlic Develop. This pivotal role is not just about maintaining client relationships—it’s about driving revenue growth through renewals and expansion, while developing successful long-term partnerships, ensuring our clients derive maximum value from our offerings.

In Short

• Drive revenue growth through customer satisfaction and loyalty.
• Manage a diverse portfolio of existing customers.
• Identify opportunities for renewals and expansion.
• Serve as the primary point of contact for customers.
• Conduct business reviews to assess product value.
• Manage the sales cycle for renewals and expansions.
• Develop and maintain product and market expertise.
• Function as a customer advocate within the company.
• Create feedback loops between customers and product teams.
• Recognized for exceptional commercial achievements.

Requirements

• 5+ years of SaaS Customer Success or Account Management experience.
• Proven track record of managing a portfolio of accounts.
• Strong sales acumen and relationship-building skills.
• Analytical skills to leverage data for client conversations.
• Proactive and collaborative mindset.

Benefits

• True work-life balance with flexible work arrangements.
• Four-day work week.
• Generous PTO plus a paid company shutdown.
• Ongoing professional development opportunities.
• Medical, dental, vision, and 401k with matching.