Senior Customer Success Manager - Remote

Overview

EasyLlama is transforming the HR compliance industry by reinventing outdated and uninspiring training solutions and adapting them for the mobile-first generation. Our engaging, fun, and interactive training helps millions of employees worldwide build a safer, more positive, and inclusive workplace. As we continue to set the standard in compliance solutions, our vision extends far beyond training—we aim to partner with thousands of organizations to reduce employee risk and foster a more inclusive and secure environment for all.

In Short

• Manage the full lifecycle for existing customers within EasyLlama’s Commercial and Enterprise customer base.
• Leverage analytical skills to dissect customer data and translate insights into actionable strategies.
• Manage renewals and mitigate risks to downsizing and churn.
• Build a deep understanding of the EasyLlama product and address customer challenges.
• Serve as a consultant to clients and connect them to the latest information and trends.
• Develop pipeline, manage account plans, and create proposals.
• Collaborate with cross-functional teams to develop Go To Market strategies.
• Advocate for customers within the organization.
• Demonstrate ownership and communicate the value proposition of EasyLlama’s solutions.

Requirements

• 5 to 7+ years of full lifecycle customer success management in a SaaS business.
• Customer-centric mindset and ability to advocate for customers.
• Proven track record of exceeding retention and bookings targets.
• Excellent communication and presentation skills.
• Strong business acumen and understanding of organizational practices.
• Organized and ready to leverage tools to drive growth.
• Bonus points for experience in eLearning or HR Tech.

Benefits

• $110,000-125,000 Base salary.
• Flexible, fully remote environment.
• 4 Weeks PTO.
• Competitive employer-sponsored health insurances.
• 401(k) with company matching.
• Professional development reimbursements.