Senior Customer Success Manager - Remote

Overview

As a Senior Customer Success Manager at SearchStax, you will be integral to fostering customer relationships and ensuring they derive maximum value from our cloud-native search platform.

In Short

• Understand customer goals and success metrics.
• Build trusted relationships with users and executive stakeholders.
• Lead onboarding processes for product adoption.
• Guide customers in articulating and quantifying value.
• Develop strategic account plans for long-term growth.
• Manage project-level risks proactively.
• Facilitate success check-ins and strategic reviews.
• Collaborate with internal teams to advocate for customer needs.
• Support and mentor other Customer Success Managers.
• Identify opportunities for account expansion and renewals.

Requirements

• 6+ years in Customer Success or Account Management.
• Technical aptitude and curiosity about products.
• Experience in quantifying business value for customers.
• Ability to manage account plans and mitigate risks.
• Strong storytelling and communication skills.
• Experience in SaaS and cloud technologies.
• Cross-functional collaboration experience.
• Bachelor's degree preferred.

Benefits

• Remote-first work environment.
• Competitive compensation and stock options.
• 401k match for retirement savings.
• Comprehensive healthcare benefits.
• Flexible vacation and paid holidays.
• Opportunities for career growth and innovation.