Customer Support Specialist - Remote

Overview

Abridge is on a mission to improve healthcare communication through its AI-powered platform. We are seeking a Customer Support Specialist to enhance user experience and support our growing customer base.

In Short

• Provide exceptional customer support to Abridge users.
• Respond to inquiries and troubleshoot issues effectively.
• Gather user feedback for product improvement.
• Utilize CRM tools for tracking interactions.
• Manage multiple priorities with attention to detail.
• Work in a fast-paced environment.
• Contribute to building a scalable support team.
• Work remotely with a schedule from 12:00 PM to 9:00 PM EST.
• Engage with a team focused on healthcare innovation.
• Embrace a culture of learning and personal growth.

Requirements

• 2+ years in a Customer Service Support role.
• Excellent spoken and written communication skills.
• Strong organizational abilities.
• Passion for helping customers and solving problems.
• Experience with CRM systems.
• Ability to thrive under pressure.
• Comfortable with technology.
• Familiarity with healthcare privacy protocols is a plus.

Benefits

• Generous time off and flexible PTO.
• Comprehensive health plans with premium coverage.
• Paid parental leave.
• 401k with matching contributions.
• Learning and development budget.
• Paid sabbatical leave after 5 years.
• Competitive compensation and equity grants.
• Supportive and inclusive work culture.