Customer Support Specialist - Remote

Posted 2 days ago

Customer Service

Full Time

Worldwide

42000/year

Organizational Skills

Overview

The Customer Support Specialist facilitates the day-to-day operations of the department, ensuring every customer interaction results in a happy customer.

In Short

Handle domestic and international orders promptly.
Meet service level standards for customer interactions.
Provide professional and courteous customer service.
Utilize CRM systems and manage multiple software applications.
Maintain effective communication with customers and team members.
Adapt to changes and embrace new ideas.
Demonstrate strong problem-solving skills.
Ensure a conducive home office environment for work.
Support team objectives and contribute to overall success.
Participate in special projects as needed.

Requirements

2+ years of customer care or technical support experience.
Proficiency in MS Office and CRM systems.
Strong organizational and time management skills.
Ability to resolve concerns in a professional manner.
Excellent communication skills.
Personal integrity and independent work ethic.
Conducive home office environment.
Strong problem-solving abilities.
Bachelor’s degree or educational publishing experience desired.

Benefits

Remote work and flexible scheduling.
Generous PTO and retirement benefits.
Comprehensive healthcare and wellness initiatives.
Tuition and professional development reimbursement.
Recognized as a top workplace for work/life flexibility.

F.A. Davis Company

F.A. Davis Company, established in 1879, is one of the oldest independent, family-managed publishing houses in America, dedicated to serving the Nursing, Medical, and Health Science professions. With a commitment to providing high-quality information through digital, print, and online products, F.A. Davis supports students, educators, and clinicians globally. The company prides itself on exceptional customer service, effective communication, collaboration, and adaptability, fostering a positive work environment that emphasizes teamwork and personal development. Recognized as a top workplace in Philadelphia, F.A. Davis offers a range of employee benefits, including remote work options, generous PTO, and professional development opportunities, all while maintaining a focus on innovation and quality in educational resources.

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