Customer Success Manager - Remote

Overview

As a Customer Success Manager (CSM) at TENEX, you will play a pivotal role in ensuring our customers achieve their security goals and derive maximum value from our platform and services.

In Short

• Act as a trusted advisor to customers, ensuring they fully leverage TENEX’s MDR platform.
• Own the customer relationship post-sale, driving engagement, retention, and expansion opportunities.
• Develop and execute customer success plans for smooth onboarding and continued adoption.
• Serve as the voice of the customer to drive continuous product improvements.
• Conduct regular business reviews to assess security posture and align on future goals.
• Proactively identify risks and implement strategies to ensure customer satisfaction.
• Collaborate cross-functionally with various teams to deliver exceptional customer experiences.
• Educate customers on best practices and new features.
• Track and analyze customer usage data to identify trends and opportunities.
• Facilitate contract renewals and support expansion efforts.

Requirements

• 3+ years of experience in Customer Success, Account Management, or related roles.
• Strong understanding of cybersecurity principles and threat detection.
• Familiarity with SIEM, EDR, SOAR, or other security technologies is a plus.
• Proven ability to manage customer relationships and drive adoption.
• Strong problem-solving and analytical skills.
• Excellent communication and presentation skills.
• Highly organized with strong project management capabilities.
• Ability to work independently while collaborating effectively.
• Passion for helping customers succeed.
• Bachelor’s degree in Cybersecurity, Computer Science, Business, or related field.

Benefits

• Opportunity to work with cutting-edge AI-driven cybersecurity technologies.
• Collaborate with a talented and innovative team.
• Competitive salary and benefits package.
• A culture of growth and development.