Customer Success Manager - Remote

Overview

Cambio is one of the Nordics' leading suppliers in e-health with a comprehensive offering for the entire health and care chain. Our e-health solutions supports health care professionals in their daily work and offer patients safer and more easily accessible care. We are proud to be an important part of Swedish healthcare. We are growing continuously and now have about 1000 employees in several countries.

In Short

• Be the primary point of contact for assigned customers.
• Ensure high customer satisfaction and manage operational maintenance.
• Help customers utilize our portfolio effectively.
• Manage customer invoicing and revenue tracking.
• Collaborate with internal stakeholders for successful deliveries.
• Contribute to the continuous development of operations and processes.
• Identify and follow up on new business opportunities.
• Work proactively with customers and address their operational needs.
• Participate in a long-term implementation project for EHR systems.
• Build long-term partnerships that drive mutual success.

Requirements

• Experience in a similar role within healthcare or the public sector.
• Proven track record of managing customer accounts and relationships.
• Experience in contract management, SLAs, and revenue follow-up.
• Strong multitasking and project management skills.
• Exceptional verbal and written communication skills in Swedish and English.

Benefits

• A meaningful role in shaping the future of the e-health market.
• A key strategic role where contributions make a real difference.
• Opportunity to be part of Cambio’s exciting journey ahead.
• A learning culture that supports professional development.
• A supportive and open team environment.