Customer Success Manager - Remote

Overview

Nofence has built the world’s first virtual fencing solution for livestock. The technology consists of a solar-powered collar that communicates with an app over the cellular network. Through the app, farmers can set up a new grazing area in seconds, and the long days of installing and moving fences are officially over! Livestock can graze longer and in more areas, and the farmer will always have visibility of their location. This means better profitability and more free time for farmers as well as improved animal welfare.

With a strong foundation of 3,000+ customers in Norway, the UK, Spain, we are now expanding in the US. To support this growth, we need to provide the very best experience to our growing community of valued customers. Nofence is building a leading customer success team and we’re looking for a Customer Success Manager to shape and lead this dynamic team.

Our US headquarters is in Minneapolis, Minnesota, but we’re building a remote-friendly team across the country. Join us on the journey to revolutionize agriculture and create a better everyday life for farmers and animals!

In Short

• Your mission will be to sell virtual fencing systems and help existing customers succeed in getting the most value from choosing to work with Nofence.
• You will be the first leader of a new team, tasked with elevating customer support to customer success.
• The successful candidate will represent a renewed focus on the success of our customers in using Nofence.
• Develop the team into a trusted, credible and helpful partner to customers.
• Combination of hands-on customer support and strategic customer success thinking.
• Lead a team of experts working remotely.
• Identify opportunities to drive customer value and expand usage.
• Provide insights to Sales, Marketing, and Product regarding customer needs.
• Support the rollout and onboarding of larger or strategic customer accounts.
• Create practical onboarding content for customer self-service.

Requirements

• 3–5 years of experience managing a customer-centric team within a tech-driven company.
• Proven track record of improving customer satisfaction.
• Skilled in handling escalations and public-facing communication.
• Background in agriculture, pasture management, or animal husbandry.
• Ability to organize, manage, and lead a remote team.
• Keen interest in our product and competence in our technology.

Benefits

• Competitive benefits package including employer-paid health insurance.
• 25 days of vacation plus all federal holidays.
• Retirement contributions and 8 weeks paid parental leave.
• Full product training and onboarding process.
• Opportunity to make an impact on company processes.