Customer Success Manager - Remote

Overview

If your idea of Customer Success is rooted in an intrinsic motivation to help others find solutions to their challenges, we should talk. HubSpot's mission is to help millions of organizations grow better. Our team aims to drive an exceptional experience and sustained value for HubSpot customers through building trust and consulting on the HubSpot software. The outcome is increased value, satisfaction, and renewal of the customer.

In Short

• Manage a book of business and ensure customer satisfaction.
• Engage with customers daily to maximize their investment in HubSpot.
• Create risk mitigation plans for at-risk customers.
• Identify growth opportunities for customer investments.
• Establish relationships with key customer stakeholders.
• Collaborate with internal teams to promote adoption and renewals.
• Share best practices within the team for continuous improvement.
• Fluent in Quebec French is required.
• Passion for Customer Success and metrics-driven performance.
• Desire to learn about technology solutions and adapt to changes.

Requirements

• Fluent in Quebec French.
• Experience in owning a book of business is a plus.
• Strong metrics analysis skills.
• Excellent written and verbal communication skills.
• Knowledge of the HubSpot platform is advantageous.
• Proven track record of meeting performance targets.

Benefits

• Opportunity for career growth and skill development.
• Flexible work environment.
• Supportive company culture focused on employee growth.
• Access to various internal resources for professional development.