Customer Success Manager - Remote

Overview

As a Customer Success Manager at Livestorm, you will play a pivotal role in onboarding, retaining, and nurturing our Enterprise accounts, ensuring revenue growth and customer satisfaction.

In Short

• Manage a large portfolio of Enterprise customers.
• Serve as the primary point of contact for your accounts.
• Drive customer onboarding and product adoption.
• Identify and address churn risks using data insights.
• Engage customers effectively with creative solutions.
• Monitor account health and execute retention strategies.
• Collaborate with Sales and Customer Care teams.
• Gather customer feedback for product improvements.
• Optimize customer success processes for maximum impact.
• Work closely with Account Managers to understand customer needs.

Requirements

• 2+ years in Customer Success or client-facing roles.
• Fluent in French and English.
• Experience in the SaaS/tech industry.
• Excellent organizational and communication skills.
• Experience with technical products or webinars is a plus.
• Ability to leverage AI tools for customer success.
• Agility in adapting to fast-paced changes.
• Team player with exceptional communication skills.
• Customer-centric approach.
• Key assets: Accountability, Operational agility, Creativity.

Benefits

• Work in a remote-first company.
• Collaborate with diverse teams across multiple countries.
• Opportunity to work with leading brands.
• Dynamic and client-driven work environment.
• Continuous learning and development opportunities.