Account Manager - SMB - Remote

Overview

The Account Manager - SMB at Livestorm is responsible for maintaining and growing relationships with existing small and medium business clients, ensuring revenue growth and customer retention.

In Short

• Build relationships with Livestorm's customers ensuring revenue growth and customer retention.
• Nurture and expand a portfolio of +200 existing accounts mainly comprised of Small and Medium Businesses (SMB).
• Develop strategic territory plans to outline opportunities for upsell, cross-sell, and expansion.
• Build, maintain and convert pipeline.
• Develop and maintain positive relationships with C-level decision-makers.
• Coordinate multi-functional teams to sign strategic agreements.
• Meet core KPI's around pipeline coverage progression and general activity.
• Develop and use Partner ecosystem relationships to accelerate growth.
• Meet and exceed quota.

Requirements

• Fluency in French and English.
• At least one experience in Sales (Account Management, Customer Success, Account Executive).
• High-performance mentality and consistency in over achievement.
• Organized, rigorous, and adaptable to an evolving process and team.
• Strong aptitude for selling and building lasting relationships.
• Strong business acumen and comfort with presenting to senior-level executives.
• Technologically savvy with ability to learn new technology fast.
• Ability to work individually and collaborate within a team environment.
• Exceptional verbal and written communications skills.
• Self-motivation, Hustle, strong work ethic, and Ownership.

Benefits

• Work in a remote-first environment.
• Join a team of entrepreneurial and driven sales professionals.
• Opportunity to work with a leading video engagement platform.
• Collaborate with multiple teams to drive customer success.
• Be part of a company that values curiosity, humility, and resourcefulness.