SMB Account Manager - Remote

Overview

This position involves managing and growing relationships with small and medium-sized business accounts, ensuring customers achieve maximum value from their software solutions.

In Short

• Manage and nurture relationships with SMB customer accounts.
• Conduct contract renewals and lead negotiations.
• Provide product demonstrations and training sessions.
• Collaborate with internal teams for customer support.
• Identify new business opportunities within existing accounts.
• Maintain detailed records of account activity.
• Track metrics and provide insights for performance improvement.
• Work in a fast-paced, metrics-driven environment.
• Focus on customer satisfaction and revenue growth.
• Drive overall adoption of the platform.

Requirements

• Experience in account management or customer success.
• Strong relationship-building skills.
• Strategic mindset and ability to manage multiple accounts.
• Excellent communication and negotiation skills.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in tracking metrics and performance insights.
• Experience in upselling and identifying new business opportunities.

Benefits

• Opportunity for career growth and development.
• Dynamic work environment.
• Engagement with diverse SMB clients.
• Impact on customer satisfaction and revenue.
• Flexible working conditions.