Account Manager, SMB - Remote

Overview

The SMB Account Manager will support small childcare organizations from post-acquisition through successful onboarding and installation, ensuring customer satisfaction and relationship management.

In Short

• Be the relationship manager for clients within an assigned territory
• Communicate product enhancements and service performance
• Coordinate client training to optimize product utilization
• Achieve performance and sales expectations
• Establish trusted advisor relationships with clients
• Facilitate client satisfaction surveys and reviews
• Document all activities for maximum visibility
• Handle upgrade requests and ensure full product usage

Requirements

• Proven experience as an Account Manager or similar role
• Experience with Salesforce and CRM systems
• Accounting background is a plus
• Excellent communication and organizational skills
• Strong relationship management and problem-solving skills
• Proficient in Microsoft Office Suite
• 1-3 years in an account management role
• Self-motivated and positive personality required

Benefits

• Comprehensive benefits package including medical, dental, and vision plans
• Vacation time, holidays, and paid parental leave
• 401K Plan with employer match
• Employee Stock Purchase Plan
• Tuition Reimbursement up to $2,000/year
• Casual workplace environment
• Promote from within for career advancement