SMB Account Manager - Remote

Overview

As an SMB Account Manager at airSlate, you will take ownership of the post-sales journey for SMB customers, ensuring their success and driving account growth.

In Short

• Own renewals and drive account growth through upsell and expansion opportunities.
• Ensure customer success and ROI by tracking adoption, health, and usage metrics.
• Manage a large SMB portfolio using scalable, tech-touch engagement.
• Collaborate cross-functionally to deliver a seamless customer experience.
• Act as the voice of the customer, sharing feedback to improve products and build advocacy.

Requirements

• 2+ years of experience in Account Management, Customer Success, or renewals-focused Sales within B2B SaaS.
• Proven success in owning renewals and identifying/closing upsell opportunities.
• Experience managing a large book of business using a scalable, process-driven approach.
• Strong ability to analyze customer usage and health data and turn insights into actionable strategies.
• Excellent communication, presentation, and negotiation skills.
• Ability to explain technical concepts in simple, customer-friendly terms.
• Comfortable working with the US market and time zones.
• Fluent English (both written and spoken).

Benefits

• Work in a global SaaS technology company with a strong culture of growth and innovation.
• Opportunity to shape products and scale a company.
• Collaborate with teammates across multiple countries.