SMB Account Manager - Remote

Overview

As an Account Manager at Valimail, you will play a pivotal role in driving revenue growth by managing the renewal and expansion sales cycles across a segment of customer accounts. Your primary focus will be on building and maintaining strong customer relationships to ensure customer satisfaction and revenue retention.

In Short

• Own the post-sales end-to-end customer relationship for assigned accounts.
• Proactively identify customer needs and provide solutions.
• Collaborate with customers to set clear and achievable goals.
• Monitor renewal risk indicators and take proactive actions.
• Manage and assist with escalations to ensure timely resolutions.
• Carry an NRR quota with specific metrics associated with revenue.

Requirements

• 4+ years of experience as a quota-carrying Account Manager or Customer Success Manager.
• Strong track record of meeting or exceeding revenue targets.
• Understanding of the sales cycle and customer retention strategies.
• Excellent communication skills.
• Cross-functional collaborator.
• Adaptable, detail-oriented, and well-organized.

Benefits

• Competitive pay + participation in employee stock option plan.
• Comprehensive health, dental, and vision coverage.
• Six weeks of paid parental leave for all parents.
• Remote First Company, work anywhere within the US.
• Unlimited and flexible PTO.