Customer Success Manager - Remote

Overview

The position involves fostering client relationships and delivering the Mashgin experience in a remote setting, focusing on customer needs across various verticals.

In Short

• Remote, intermediate-level position
• Focus on client relationships and customer satisfaction
• Collaboration with product, sales, marketing, operations, engineering, and support teams
• Regular customer communication and reporting
• Client training and ongoing site visits
• Data capturing and analysis
• 50%-70% travel required
• Fast-paced work environment
• Growth mindset for learning new skills
• Strong organization and problem-solving skills

Requirements

• Customer-centric attitude
• Energetic and highly motivated
• Strong communication skills
• Ability to work in a fast-paced environment
• Experience in client training
• Technical skills for understanding product usage
• Organizational skills for managing multiple accounts
• Willingness to travel frequently
• Experience in data analysis
• Problem-solving skills

Benefits

• Opportunity to work in a growing startup
• Autonomy in work
• Culture of respect and fun
• Focus on customer experience
• Possibility for professional growth