Remote Technical Support Specialist

Overview

As a Remote Technical Support Specialist at Mashgin, you will be responsible for becoming a product expert and ensuring customer success by handling support tickets and calls from clients globally.

In Short

• Remote early career position on the Support Team.
• Become a product expert on Mashgin's offerings.
• Handle customer support tickets and calls from clients worldwide.
• Diagnose and troubleshoot technical issues remotely.
• Maintain a high level of knowledge of deployment systems and software.
• Occasional travel required (10% expected).
• Work in a dynamic and fast-paced environment.
• Strong emphasis on customer innovation and efficiency.
• Prior IT Helpdesk experience preferred.
• Excellent health, dental, and vision insurance offered.

Requirements

• Bachelor’s Degree or equivalent experience.
• Self-starter comfortable working independently.
• Strong communication skills.
• Relentlessly resourceful in problem solving.
• Experience using ServiceNow is preferred.
• Strong technical ability in diagnosing system issues.
• Ability to lift 50 pounds or more.

Benefits

• Opportunity to work on a small, multidisciplinary team.
• 401k plan.
• Flexible PTO policy.
• Competitive salary in a rapidly scaling company.