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Field Service Engineer - Remote

Posted Yesterday
All others
Full Time
CA, USA

Overview

We’re seeking a Field Service Engineer to provide our customers with efficient on-site and remote technical support for our innovative products at SPT Labtech. You'll be located in the San Francisco area. You'll be responsible for building robust and effective customer and peer to peer relations whilst delivering a variety of technical services within targeted timeframes

In Short

  • Provide on-site and remote technical support for SPT Labtech products
  • Conduct new instrument installations and planned maintenance
  • Perform reactive repairs and customer training
  • Occasionally travel up to 5 days a week
  • Organize schedules for service-related activities
  • Administer and update SalesForce.com
  • Organize training sessions for customers and FSEs
  • Update support calendar for visibility of daily work
  • Submit site reports within 3 days of customer visits
  • Adhere to SOP procedures for support

Requirements

  • Ability to technically review issues and problem-solve
  • Exceptional interpersonal and customer-facing skills
  • Excellent verbal and written communication skills
  • Cooperative attitude and teamwork skills
  • Desire to maintain a safe and clean working environment
  • Sound understanding of electrical and mechanical engineering principles
  • Ability to read technical diagrams
  • Minimum of 4 years in field service or relevant experience
  • Excellent people skills with a problem-solving attitude
  • AAS or BS in mechanical or electrical engineering or equivalent

Benefits

  • Attractive compensation package
  • Comprehensive benefits including 401K
  • Private healthcare
  • Full training provided in the US and UK
  • Inclusive company culture
SPT Labtech logo

SPT Labtech

SPT Labtech, based in Cambridge, UK, is a pioneering company dedicated to transforming the way scientists work through innovative solutions in liquid handling, sample preparation, and sample management. With over two decades of experience, SPT Labtech's team of expert scientists, engineers, and business innovators collaborates closely with customers to deliver exceptional, personalized experiences that address real-world challenges in laboratory settings. The company is committed to advancing research and improving human health by providing world-leading products that support the genomics, protein crystallization, and drug discovery markets.

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