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Council Tax/Business Rates Support Consultant - Remote

Posted Yesterday
Customer Service
Full Time
Worldwide

Overview

This role can be Home based or Hybrid depending on your proximity to an NEC office. As a Council Tax or Business Rates specialist, you will help clients resolve their software issues and improve customer satisfaction.

In Short

  • Home based or hybrid working arrangement
  • Support Consultant role focused on Council Tax and Business Rates
  • Assist clients with software issues
  • Collaborate with development and product teams
  • Utilize existing skills in Revenues
  • Work towards SLA’s and improve customer satisfaction
  • Provide technical assistance and guidance
  • Potential for revenue generation through additional services
  • Training period in Bracknell office
  • Focus on ITIL best practices

Requirements

  • Extensive knowledge of Revenues and Benefits software
  • Good knowledge of Revenues Legislation, Council Tax and Non-Domestic Rates
  • Ability to manage urgent calls
  • Experience working with the Public Sector
  • Good customer relationship skills
  • ITIL v3 Foundation certificate (desirable)
  • Understanding of software development principles (desirable)
  • SQL knowledge (desirable)

Benefits

  • Private Medical Cover
  • 25 days paid holiday
  • Life assurance cover
  • Group Pension Plan with employer contributions
  • Flexible benefits to suit individual needs
  • Free access to LinkedIn Learning
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NECSWS

NEC Software Solutions (NECSWS) is dedicated to making a positive impact in the world through innovative software solutions, particularly in the healthcare sector. The company focuses on delivering exceptional customer experiences by managing complex software and data applications that cater to the unique needs of its clients. NECSWS values strong relationships with its customers and emphasizes service delivery excellence, ensuring that contractual commitments and service level agreements are met. With a commitment to employee well-being, NECSWS offers a comprehensive benefits package and fosters an inclusive work environment.

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