Council Tax/Business Rates Support Consultant - Remote

Overview

This role can be Home based or Hybrid depending on your proximity to an NEC office. As a Council Tax or Business Rates specialist, you will help clients resolve their software issues and improve customer satisfaction.

In Short

• Home based or hybrid working arrangement
• Support Consultant role focused on Council Tax and Business Rates
• Assist clients with software issues
• Collaborate with development and product teams
• Utilize existing skills in Revenues
• Work towards SLA’s and improve customer satisfaction
• Provide technical assistance and guidance
• Potential for revenue generation through additional services
• Training period in Bracknell office
• Focus on ITIL best practices

Requirements

• Extensive knowledge of Revenues and Benefits software
• Good knowledge of Revenues Legislation, Council Tax and Non-Domestic Rates
• Ability to manage urgent calls
• Experience working with the Public Sector
• Good customer relationship skills
• ITIL v3 Foundation certificate (desirable)
• Understanding of software development principles (desirable)
• SQL knowledge (desirable)

Benefits

• Private Medical Cover
• 25 days paid holiday
• Life assurance cover
• Group Pension Plan with employer contributions
• Flexible benefits to suit individual needs
• Free access to LinkedIn Learning