Council Tax/Business Rates Support Consultant - Remote

Overview

Join NEC Software Solutions as a Council Tax/Business Rates Support Consultant, where you will leverage your expertise in Revenues to assist clients with software issues and enhance customer satisfaction.

In Short

• Provide technical assistance and application support to NEC customers.
• Utilize extensive knowledge of Revenues and Benefits software.
• Work closely with Product and Development teams.
• Resolve software issues while adhering to SLA commitments.
• Build strong relationships with clients.
• Identify opportunities for additional services and solutions.
• Split work between home and Bracknell office.
• Ensure a first-class customer experience.
• Participate in training and development opportunities.
• Contribute to a diverse and inclusive workplace.

Requirements

• Extensive knowledge of Revenues and Benefits software.
• Good understanding of Council Tax and Non-Domestic Rates legislation.
• Ability to prioritize urgent calls and manage issues to resolution.
• Experience working with the Public Sector.
• Strong customer relationship skills.
• ITIL v3 Foundation certificate (desirable).
• SQL knowledge (desirable).
• Understanding of software development principles (desirable).

Benefits

• Private Medical Cover for employees.
• 25 days paid holiday with buy/sell options.
• Life assurance cover funded by NEC.
• Group Pension Plan with employer contributions.
• Flexible benefits to suit individual needs.
• Access to LinkedIn Learning for professional development.