Join NEC Software Solutions as a Council Tax/Business Rates Support Consultant, where you will leverage your expertise in Revenues to assist clients with software issues and enhance customer satisfaction.
In Short
Provide technical assistance and application support to NEC customers.
Utilize extensive knowledge of Revenues and Benefits software.
Work closely with Product and Development teams.
Resolve software issues while adhering to SLA commitments.
Build strong relationships with clients.
Identify opportunities for additional services and solutions.
Split work between home and Bracknell office.
Ensure a first-class customer experience.
Participate in training and development opportunities.
Contribute to a diverse and inclusive workplace.
Requirements
Extensive knowledge of Revenues and Benefits software.
Good understanding of Council Tax and Non-Domestic Rates legislation.
Ability to prioritize urgent calls and manage issues to resolution.
Experience working with the Public Sector.
Strong customer relationship skills.
ITIL v3 Foundation certificate (desirable).
SQL knowledge (desirable).
Understanding of software development principles (desirable).
Benefits
Private Medical Cover for employees.
25 days paid holiday with buy/sell options.
Life assurance cover funded by NEC.
Group Pension Plan with employer contributions.
Flexible benefits to suit individual needs.
Access to LinkedIn Learning for professional development.