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Council Tax/Business Rates Support Consultant - Remote

Posted 9 weeks ago

Overview

Join NEC Software Solutions as a Council Tax/Business Rates Support Consultant, where you will leverage your expertise in Revenues to assist clients with software issues and enhance customer satisfaction.

In Short

  • Provide technical assistance and application support to NEC customers.
  • Utilize extensive knowledge of Revenues and Benefits software.
  • Work closely with Product and Development teams.
  • Resolve software issues while adhering to SLA commitments.
  • Build strong relationships with clients.
  • Identify opportunities for additional services and solutions.
  • Split work between home and Bracknell office.
  • Ensure a first-class customer experience.
  • Participate in training and development opportunities.
  • Contribute to a diverse and inclusive workplace.

Requirements

  • Extensive knowledge of Revenues and Benefits software.
  • Good understanding of Council Tax and Non-Domestic Rates legislation.
  • Ability to prioritize urgent calls and manage issues to resolution.
  • Experience working with the Public Sector.
  • Strong customer relationship skills.
  • ITIL v3 Foundation certificate (desirable).
  • SQL knowledge (desirable).
  • Understanding of software development principles (desirable).

Benefits

  • Private Medical Cover for employees.
  • 25 days paid holiday with buy/sell options.
  • Life assurance cover funded by NEC.
  • Group Pension Plan with employer contributions.
  • Flexible benefits to suit individual needs.
  • Access to LinkedIn Learning for professional development.

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