Revenues and Benefits Assessor - Remote

Overview

As a Revenues and Benefits Assessor, you will be responsible for processing Housing and Council Tax changes while delivering excellent customer service and maintaining high accuracy.

In Short

• Process Housing and Council Tax changes and new claims.
• Deliver excellent customer service via letter, email, and telephone.
• Meet deadlines and standards with minimal support.
• Coach and mentor junior staff.
• Maintain knowledge through publications and training.
• Contribute ideas for improvement within the team.
• Exceed productivity and accuracy standards.

Requirements

• Proven problem-solving skills.
• Good customer service and communication skills.
• Knowledge of Housing Benefits and Council Tax.
• Ability to work under pressure.
• IT competent.
• Self-motivated.

Benefits

• Private Medical Cover for employees.
• 25 days paid holiday with options to buy/sell.
• Life assurance cover.
• Group Pension Plan with employer contributions.
• Access to LinkedIn Learning with over 15,000 courses.