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Revenues and Benefits Assessor - Remote

Posted 2 days ago
Customer Service
Full Time
Worldwide

Overview

As a Revenues and Benefits Assessor, you will be responsible for processing Housing and Council Tax changes while delivering excellent customer service and maintaining high accuracy.

In Short

  • Process Housing and Council Tax changes and new claims.
  • Deliver excellent customer service via letter, email, and telephone.
  • Meet deadlines and standards with minimal support.
  • Coach and mentor junior staff.
  • Maintain knowledge through publications and training.
  • Contribute ideas for improvement within the team.
  • Exceed productivity and accuracy standards.

Requirements

  • Proven problem-solving skills.
  • Good customer service and communication skills.
  • Knowledge of Housing Benefits and Council Tax.
  • Ability to work under pressure.
  • IT competent.
  • Self-motivated.

Benefits

  • Private Medical Cover for employees.
  • 25 days paid holiday with options to buy/sell.
  • Life assurance cover.
  • Group Pension Plan with employer contributions.
  • Access to LinkedIn Learning with over 15,000 courses.
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NECSWS

NEC Software Solutions (NECSWS) is dedicated to making a positive impact in the world through innovative software solutions, particularly in the healthcare sector. The company focuses on delivering exceptional customer experiences by managing complex software and data applications that cater to the unique needs of its clients. NECSWS values strong relationships with its customers and emphasizes service delivery excellence, ensuring that contractual commitments and service level agreements are met. With a commitment to employee well-being, NECSWS offers a comprehensive benefits package and fosters an inclusive work environment.

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