Revenues and Benefits Assessor - Remote

Overview

As a Revenues and Benefits Assessor, you will work in a dynamic environment, processing housing and council tax changes while delivering excellent customer service.

In Short

• Process housing and council tax changes.
• Deliver exceptional customer service via various communication channels.
• Meet contractual standards and deadlines.
• Coach and mentor junior staff.
• Share best practices with colleagues.
• Maintain up-to-date knowledge through continuous training.
• Exceed productivity and accuracy standards.
• Contribute ideas for process improvements.
• Work in a supportive team environment.
• Opportunities for career progression within the company.

Requirements

• Proven problem-solving skills.
• Excellent customer service and communication skills.
• Ability to deliver under pressure.
• IT competence.
• Self-motivated with a positive attitude.

Benefits

• Private medical cover funded by the company.
• 25 days paid holiday with the option to buy/sell.
• Life assurance cover funded by the company.
• Group pension plan with significant employer contributions.
• A selection of flexible benefits to suit individual needs.
• Access to an employee assistance programme.
• Free access to LinkedIn Learning with thousands of courses.