Technical Support Specialist - Remote

Overview

Sinch provides innovative mobile messaging solutions that help businesses of all sizes – from SMBs to enterprise-level to better connect with customers. Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 65,000 customers in industries such as healthcare, education, retail, and utilities.

In Short

• Provide exceptional support for integration products.
• Assist both external and internal customers.
• Monitor, investigate, and troubleshoot technical issues.
• Collaborate with product and engineering teams.
• Document customer interactions and technical issues.
• Act as a Subject Matter Expert on integrations.
• Engage with customers via phone, email, and chat.
• Enhance business processes and documentation.
• Provide training on new features to support teams.
• Maintain accurate incident records using support tools.

Requirements

• Exceptional customer service skills.
• Excellent problem-solving abilities.
• Proficiency in multiple systems.
• Familiarity with APIs.
• Bachelor’s degree in business information systems (preferred).
• Hands-on experience with integrations like Salesforce and HubSpot.
• Ability to engage effectively with clients.
• Empathy and patience in customer interactions.

Benefits

• Work from home flexibility.
• Day off for your birthday.
• Generous annual leave program.
• Comprehensive medical insurance.
• Monthly home internet allowance.
• Free virtual counseling resources.