Customer Success Engineer - Remote

Overview

Cloud security is becoming increasingly important as organizations are accelerating their cloud migration. Britive is at the forefront of the emerging cloud security industry with the only modern privileged access management platform that provides unified Privileged Access Visibility, Dynamic Privilege Management and Secrets Governance across cloud infrastructures, platforms & SaaS.

Our patent-pending technology is deployed at several large and Fortune 500 customers and we have repeatedly ranked among the hottest Cloud Security startups. Britive is founded by CyberSecurity industry veterans with a successful prior exit and is backed by top-tier VCs.

In Short

• Function as cloud security product experts.
• Identify customer requirements and match them with product features.
• Respond to customer queries in a timely manner.
• Provide technical implementations and ongoing assistance.
• Advise customers on best practices for deployments.

Requirements

• Experience in Technical Support Specialist and/or Services Engineering role.
• Experience with Cybersecurity industry, IAM/PAM domain, and tools.
• Bachelor’s degree in computer science or information technology.
• Proficient in technical triaging and troubleshooting methods.
• Experience using customer helpdesk solutions like Zendesk.
• Clear understanding of IAM services of leading Cloud Services Platforms.
• Hands-on experience with command line prompts, APIs, SQL, JSON, Terraform and Python.
• Strong client-facing and communication skills.

Benefits

• Work from anywhere in the US.
• Competitive compensation and meaningful equity.
• Medical, dental, and vision insurance.
• Paid parental leave benefits.
• 401k (U.S.).
• Flexible + Unlimited PTO (U.S.).
• Career development opportunities and paths.
• Home office and connectivity stipends.
• Team socials + Offsites.