Customer Success Manager - Remote

Overview

The Customer Success Manager at Mini O will own the relationship with customers from purchase to installation and after-sales, ensuring a positive customer experience.

In Short

• Manage customer relationships from purchase to installation.
• Communicate actively with customers throughout the process.
• Gather testimonials and reviews post-order fulfillment.
• Identify corporate sales opportunities.
• Maintain a positive and solution-focused mindset.
• Work remotely with flexible hours.
• Earn based on impact and complexity of challenges.
• Self-organized and self-managed approach required.
• 3 weeks off plus US holidays.
• W2 or contractor agreement based on location.

Requirements

• Native or near-native English fluency.
• Experience with demanding customers in sales or support.
• Ability to juggle multiple tasks effectively.
• Positive attitude towards problem-solving.
• Strong communication skills, especially over the phone.
• Self-organized and capable of tracking KPIs.

Benefits

• Name your salary based on your impact.
• Stock vesting after 12 months based on performance.
• Flexible work hours and remote work options.
• 3 weeks off plus US holidays.
• W2 or contractor agreement depending on location.