Manager, Customer Success - Remote

Overview

The Manager of Customer Success at HighLevel is responsible for leading the Customer Success team to enhance the end-to-end lifecycle experience of customers, focusing on maximizing customer lifetime value through retention and advocacy.

In Short

• Lead and inspire the Customer Success team.
• Maximize customer retention and satisfaction.
• Manage recruitment, training, and performance of team members.
• Develop proactive customer success strategies.
• Facilitate voice of the customer processes.
• Drive operational excellence through analysis.
• Coach team on best practices.
• Collaborate with cross-functional teams.
• Build SOPs, Playbooks, and KPIs.
• Optimize current processes and implement new strategies.

Requirements

• Bachelor’s degree or equivalent experience.
• 7+ years leading customer-facing SaaS teams.
• 3+ years managing technical customer-facing teams.
• Strong project management and leadership skills.
• Excellent communication and collaboration abilities.
• Data-driven problem-solving skills.
• Experience with CRM and workflow tools.
• Track record of mentoring and developing teams.
• Proactive and inquisitive mindset.

Benefits

• Work in a global, remote-first environment.
• Be part of a rapidly growing community.
• Opportunity for professional development.
• Collaborative and innovative company culture.
• Contribute to impactful customer experiences.