Customer Success Manager - Remote

Overview

As a Customer Success Manager at Masabi, you will play a pivotal role in fostering exceptional experiences for our clients, ensuring their needs and expectations are not just met but exceeded.

In Short

• Manage and nurture client relationships from onboarding to adoption.
• Drive client satisfaction, retention, and overall partnership success.
• Refine the Customer Success Onboarding Playbook with defined goals and metrics.
• Coordinate with internal teams to deliver tailored solutions.
• Utilize agency data to promote operational excellence.
• Identify and implement Continuous Improvement Initiatives.
• Prepare reports on performance against SLAs.
• Collaborate with Account Managers to align strategies and identify new opportunities.

Requirements

• Experience in Customer Success Management in a SaaS company.
• Ability to explain complex solutions clearly to clients.
• Exceptional written and verbal communication skills in English.
• Passion for providing service excellence.
• Familiarity with mobile applications and technology.
• Interest in the future of transportation and mobility.

Benefits

• Competitive salary package.
• 15 days paid vacation plus 18 public holidays.
• Private Healthcare.
• Monthly team bonding allowance.
• Menopause support.
• Choice of workstation.
• Work remotely from any country for up to 3 months a year.
• Enhanced family leave.
• Fun and collaborative work environment.
• Access to a training allowance and home office budget.