Customer Success Manager - Remote

Overview

As a Customer Success Manager, Fed/SLED, you will manage and grow a portfolio of customer relationships, ensuring their success and satisfaction while maximizing value realization from the Abnormal platform.

In Short

• Manage and grow customer relationships.
• Drive adoption of best practices and educate on new features.
• Identify upsell opportunities and address customer issues proactively.
• Own a portfolio of accounts to ensure satisfaction and retention.
• Deliver Business Reviews and prove ROI.
• Develop strategic success plans aligned with customer goals.
• Establish trusted advisor relationships with customers.
• Collaborate with internal teams to ensure customer satisfaction.
• Monitor customer health and coordinate remediation plans.
• 5+ years of Customer Success experience in enterprise SaaS.

Requirements

• Experienced in enterprise SaaS product support environments.
• Skilled at building long-term executive-level relationships.
• Strong account management and problem-solving skills.
• Knowledgeable in customer lifecycle management.
• Proficient with case management systems and CRMs.
• Strong communicator with the ability to influence stakeholders.
• Bachelor’s degree in Computer Science, Engineering, or equivalent.

Benefits

• Eligible for bonuses and restricted stock units (RSUs).
• Individual compensation packages based on skills and experience.
• Equal opportunity employer.