As a Customer Success Manager at Everfield, you will be the trusted advisor for clients, focusing on upsell and renewal metrics while addressing customer needs and complaints.

In Short

Be the best trusted advisor for Frontu client
Measure and track upsell and renewals metrics
Address and solve customer complaints as part of a team
Regularly update CRM and follow up on your pipeline
Monitor and analyze customer needs and business potential

Requirements

At least 2 years experience in B2B/SaaS customer success or account management
Excellent negotiation and communication skills
Fluency in English
Fluency in Latvian or Russian
Strong time management skills
Critical thinker and problem solver
Ability to self-motivate and work independently

Benefits

Experience in a remote-first environment
Flexible working hours
Startup environment with growth opportunities
Work with a passionate and open-minded team
Professional growth potential
Fun team activities and a supportive culture

Everfield

Everfield is a specialized firm focused on acquiring, developing, and expanding European software companies across various markets. Established in 2022, Everfield provides strategic resources to help its portfolio companies reach the next level of growth, fostering sustainable development and unlocking new opportunities within the European software ecosystem. The companies within the Everfield ecosystem maintain their teams, brands, and locations, allowing them to concentrate on their core competencies, such as developing innovative products and providing comprehensive customer support. Everfield also offers targeted assistance in recruitment and HR, along with access to an expert team specializing in the growth of European B2B SaaS companies. With a presence in seven countries and ongoing expansion, Everfield is committed to realizing ambitious visions and driving growth in the software industry.

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