Customer Success Manager - Remote

Posted Yesterday

Customer Service

Full Time

Worldwide

Overview

As a Customer Success Manager, you will guide creators and enterprise clients through their journey with Memberspot, from onboarding to long-term expansion.

In Short

Lead onboarding and kick-off sessions for new clients.
Promote adoption and analyze usage and health scores.
Prevent churn by proactively engaging with clients.
Identify upsell and expansion opportunities.
Collect customer feedback and contribute to product improvements.

Requirements

2-4 years of experience in Customer Success, Account Management, or similar roles in SaaS or B2B environments.
Strong communication skills and ability to explain complex software solutions.
Technical affinity with automation tools and CRM systems.
KPI-oriented mindset with familiarity with metrics like NRR and Churn.
Problem-solving skills and empathy towards customers.
Team player mentality, working closely with Sales, Marketing, and Product teams.
Ability to work independently and stay organized while managing multiple projects.

Benefits

Dynamic work environment with opportunities to shape the product.
Flat hierarchies and agile working methods.
Collaborate with a passionate and motivated team.
100% remote work flexibility.
Opportunity for workation to combine work with travel.
Welcome bonus after the probation period.

Memberspot

Memberspot is a leading learning platform in Europe, founded in 2020 with a vision to make learning not only simple but also enjoyable. The company has rapidly evolved from a small dream into a robust platform that assists over 4,000 service providers worldwide in creating professional learning environments, reaching more than 2 million people. Memberspot is dedicated to revolutionizing employee training by making it efficient, inspiring, and scalable. With a passionate team of 25 employees, the company focuses on empowering individuals and unlocking potential, while maintaining a commitment to sustainable growth and positive impact in businesses and communities. Memberspot values innovation and continuous improvement, striving to create the best learning experiences for its customers.

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