Customer Success Manager - Remote

Overview

Humata Health Inc. is seeking a dynamic and results-driven Customer Success Manager (CSM) to join our team. As a CSM, you will play a pivotal role in ensuring the success and satisfaction of our healthcare customers by serving as their trusted advisor and advocate. You will guide customers through their journey with Humata Health, driving adoption, retention, and overall satisfaction while promoting long-term partnerships.

In Short

• Independently manage customer relationship, set project direction, develop key deliverables, escalate risks, and influence stakeholders.
• Oversee the customer lifecycle, ensuring smooth transitions from implementation to day-to-day operations.
• Establish a trusted advisor relationship through acting as a consultant as well as a solution engineer.
• Develop and execute success plans tailored to customers' strategic goals and operational workflows.
• Collaborate with internal teams, including Growth, Product Development, and SME’s, to align solutions with customer needs.
• Track and analyze key metrics related to Humata’s performance and to inform proactive strategies.
• Provide insights on industry best practices and leverage analytics to demonstrate value and ROI.
• Build and deliver tailored reports and presentations with stakeholders of all levels - mainly related to front-end revenue cycle operations.

Requirements

• Bachelor’s degree in Business, Economics, Healthcare Administration, or a related field.
• 5+ years of experience in a customer success, or consulting role, preferably in healthcare or technology.
• Familiarity with healthcare operations, prior authorization, or revenue cycle workflow optimization is required.
• Experience working in small teams where both strategic thinking and tactical execution are required daily.
• Proven ability to build and maintain relationships with stakeholders at all levels, including executives and operational teams.
• Exceptional communication and presentation skills, with a talent for tailoring messaging to diverse audiences.
• Proficient in PowerBI and data analytics.
• Strong analytical mindset with experience in tracking and interpreting key performance indicators (KPIs).

Benefits

• Impactful Work: Contribute to innovative solutions that improve healthcare efficiency and patient outcomes.
• Remote Flexibility: Enjoy working remotely while being part of a collaborative team, with access to our new office in Winter Park, FL.
• Competitive Compensation: Enjoy competitive base compensation, equity through our Employee Stock Option Plan, and bonus-eligible roles.
• Comprehensive Benefits: Full benefits package including unlimited PTO and 401k program with employer match.
• Growth Opportunities: Advance your career in a fast-paced, high-impact environment with ample professional development.
• Inclusive Culture: Join a diverse workplace where your ideas and contributions are valued.