Customer Success Manager - Remote

Overview

The Customer Success Manager (CSM) at Mitratech acts as a trusted advisor to clients, focusing on client contact, training, and ensuring successful utilization of Mitratech’s applications throughout the client lifecycle.

In Short

• Serve as the primary point of contact for clients.
• Drive end-user adoption through regular communication and training.
• Manage a portfolio of renewals and identify expansion opportunities.
• Track and document clients' success metrics.
• Collaborate with internal teams to ensure project completion.
• Lead webinars and create instructional content.
• Conduct formal training sessions for new users.
• Maintain communication with sales and account management teams.
• Analyze product usage metrics and trends.
• Work with marketing to enhance client advocacy.

Requirements

• Desire to learn Mitratech software products.
• Ability to manage multiple projects simultaneously.
• Familiarity with Google Suite, Salesforce.com, and Microsoft products.
• Strong analytical and problem-solving skills.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Customer-centric attitude with decision-making skills.
• Previous experience in client success or account management is a plus.
• Attention to detail and strong organizational skills.
• Self-motivated and able to work under pressure.

Benefits

• Opportunity to work in a collaborative environment.
• Engagement with diverse teams across the company.
• Professional development opportunities.
• Flexible working arrangements.
• Supportive company culture focused on continuous improvement.