Customer Success Manager - Remote

Overview

The Customer Success Manager will play a pivotal role in establishing a robust customer success function, one that champions ongoing customer value and realization. This role will take ownership of driving customer adoption, retention, and expansion to ensure our clients maximize the value of our platform.

In Short

• Own the entire customer journey, from onboarding through to renewal.
• Act as a trusted advisor to enterprise clients, developing a deep understanding of their needs and objectives.
• Build strong, long-term relationships with our clients, understanding their goals and aligning our solutions to meet their needs.
• Develop new ways of helping our clients increase the usage of our products.
• Communicate effectively both internally and externally to understand customer needs, foster retention and growth, and share valuable insights and learnings.
• Maintain existing customer success metrics and data to monitor progress and identify areas for improvement.
• Act as the voice of the customer, providing feedback to product and platform teams.
• Maintain and update the CRM system with relevant customer information.
• Collaborate with cross-functional teams to drive customer success.
• Contribute to process improvements that enhance service delivery and client satisfaction.

Requirements

• 3+ years of experience in Customer Success or Account Management.
• Experience working with enterprise customers, ideally within the supply chain, carbon or sustainability space.
• Strong skills in verbal and written communications, strategic planning, and project management.
• Proficiency in CRM systems, HubSpot (ideal), and other management tools.
• Strong technical skills and able to quickly learn new tech software.
• Analytical and process-oriented mindset.
• Ability to work effectively across multiple departments in a deadline-driven environment.
• Active team player, self-starter, and multitasker who can quickly adjust priorities.
• Desire for continuous improvement and self-learning.
• Working knowledge of customer success tools and methodologies.
• Excellent communication skills, including the ability to hold C-level customer conversations.
• Business development knowledge and experience in business growth.
• Ability to develop and maintain strategic customer relationships.

Benefits

• Be part of a high-growth startup from the ground up.
• Apply AI and data to global nature-based challenges.
• Build mastery and push the boundaries of your craft.
• Learn from a diverse, cross-functional team.
• Access competitive pay, equity, and meaningful benefits.