Enterprise Customer Success Manager - Remote

Overview

EvenUp is one of the fastest-growing generative AI startups in history, on a mission to level the playing field for personal injury victims, which range from motor vehicle accidents to child abuse cases. Our products empower law firms to secure faster settlements, higher payouts, and better outcomes for those who need it most.

In Short

• Oversee a portfolio of ~30 large law firm accounts.
• Focus on deep, strategic partnerships to deliver measurable customer outcomes.
• Act as a trusted advisor and advocate for customers.
• Conduct executive-level business reviews and deliver adoption analyses.
• Collaborate with internal teams to resolve complex challenges.
• Define success metrics and align with customers' long-term objectives.
• Own the renewal process and identify risks to customer retention.
• Identify upsell and cross-sell opportunities to deepen customer value.
• Document customer feedback and advocate for customer needs internally.
• Ensure all customer interactions are tracked in the CRM system.

Requirements

• Bachelor’s degree in a related field; MBA or JD is a strong plus.
• 5+ years of experience in Customer Success or Account Management.
• Experience in a fast-paced, high-growth startup environment.
• Proven ability to manage enterprise accounts and deliver results.
• Strong problem-solving, critical-thinking, and negotiation skills.
• Exceptional interpersonal and communication abilities.
• Familiarity with SaaS business models is a strong advantage.
• Experience with CSPs and CRM systems.
• Legal Tech or experience with large law firms is a plus.

Benefits

• Choice of medical, dental, and vision insurance plans.
• Flexible paid time off.
• 10 US observed holidays and Canadian statutory holidays.
• A home office stipend.
• 401(k) for US-based employees.
• Paid parental leave.
• Sabbatical program.
• Meet-up program for in-person colleague interactions.
• Offices in San Francisco and Toronto.