Customer Success Manager - Enterprise - Remote

Overview

Lyra Health is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home.

In Short

• Serve as the primary relationship owner for Enterprise segment employer customers.
• Partner with marketing to develop engaging campaigns and workshops.
• Produce and communicate customer reports regularly.
• Collaborate with internal teams to resolve customer requests.
• Contribute to product roadmap planning.
• Ensure customer satisfaction and renewals.
• 8+ years of experience in customer success or related field.
• Experience with large employers (3,000-10,000 employees).
• Passionate about mental health.
• Excellent verbal and written communication skills.

Requirements

• 8+ years of experience in customer success or a related field.
• Experience with large employer customers.
• Passion for mental health.
• Excellent communication skills.
• Ability to innovate and solve problems collaboratively.
• Strong project management skills.
• Ability to prioritize multiple customers.
• Willingness to travel (10%).

Benefits

• Work with industry leaders and Fortune 500 companies.
• Innovative digital care platform.
• Opportunity to make a difference in mental health care.
• Flexible work arrangements (hybrid or remote).
• Access to a global provider network.