Enterprise Customer Success Manager - Remote

Overview

As an Enterprise Customer Success Manager at Teramind, you will be the strategic partner and trusted advisor to our largest and most strategic customers, ensuring they derive maximum value from our solutions while driving customer outcomes.

In Short

• Build and maintain strong, long-term relationships with enterprise customers.
• Ensure successful onboarding of new customers.
• Drive product adoption and utilization.
• Act as a customer advocate internally.
• Own the customer renewal process.
• Identify upsell and cross-sell opportunities.
• Monitor and analyze key customer health metrics.
• Conduct regular strategic reviews with customers.
• Deliver training sessions and enablement resources.
• Multi-thread relationships across customer organizations.

Requirements

• Strong understanding of enterprise customer profiles.
• Excellent communication skills.
• Passion for driving customer outcomes.
• Experience in customer success or related roles.
• Ability to analyze customer health metrics.
• Experience with upselling and cross-selling.
• Ability to manage multiple customer accounts.
• Collaborative mindset for working with internal teams.
• Proven track record of customer satisfaction.
• Experience in the cybersecurity or technology industry is a plus.

Benefits

• Opportunity to work with a leading company in cybersecurity.
• Collaborative work environment focused on innovation.
• Professional development and growth opportunities.
• Competitive salary and benefits.
• Ability to influence product development based on customer feedback.
• Work with a diverse range of enterprise clients.
• Engage in continuous learning and improvement.
• Be part of a culture that values customer obsession.
• Work in a dynamic and rapidly evolving industry.
• Flexible work arrangements may be available.