Enterprise Customer Success Manager - Remote

Overview

As an Enterprise Customer Success Manager at Contentsquare, you will maximize customer lifetime value and drive revenue growth by building lasting relationships with post-sales customers.

In Short

• Develop and maintain trusted advisor relationships with key customer stakeholders.
• Prepare and lead strategic meetings with executive leadership.
• Align partnership activities with key business objectives.
• Act as the main point of contact and advocate for customers internally.
• Collaborate cross-functionally to ensure partnership success.
• Hold regular calls with customers for success planning.
• Contribute to the customer’s digital CX strategy.
• Drive renewals and execute strategies to minimize churn.
• Identify upsell opportunities in collaboration with Sales teams.
• Share best practices and industry trends with stakeholders.

Requirements

• 5-7 years experience in CSM or similar customer-facing role.
• Outstanding organizational and project management skills.
• Exceptional relationship management at an executive level.
• Self-motivated and collaborative team player.
• Operational rigor and accuracy.
• Proficiency with go-to-market frameworks like MEDDIC.
• Analytics mindset with experience in digital customer experience metrics.
• Understanding of web and mobile app architecture.
• Ability to manage competing priorities in a dynamic environment.
• Exceptional communication and negotiation skills.

Benefits

• Inclusive workplace culture.
• Opportunity to drive significant impact.
• Work with a global leader in experience analytics.
• Collaborate with cross-functional teams.
• Access to ongoing training and development.