Enterprise Customer Success Manager - Remote

Overview

As an Enterprise Customer Success Manager at Instacart, you will lead relationships with strategic retail partners, ensuring their success with our innovative solutions.

In Short

• Lead growth and relationship management strategies for retail partners.
• Serve as a trusted advisor to stakeholders.
• Collaborate with cross-functional teams to optimize partner success.
• Create compelling partner-facing materials and presentations.
• Act as a subject matter expert in Caper’s in-store experience.
• Identify retail associate pain points and provide actionable insights.
• Monitor partner KPIs for strong adoption of best practices.
• Maintain knowledge of Instacart’s product offerings.
• Build effective feedback loops with Product teams.
• Travel within the U.S. and Canada to visit retail locations.

Requirements

• Bachelor’s degree in Business, Engineering, or related fields.
• 3+ years of experience in Customer Success or related fields.
• Proven project and program management skills.
• Strong technical aptitude.
• Exceptional communication skills.
• Proficiency in data analysis.
• Experience in cross-functional collaboration.
• Creative and solution-oriented mindset.
• Skilled at relationship building.
• Industry-specific experience in grocery or e-commerce preferred.

Benefits

• Market-competitive compensation.
• Equity grants for new hires.
• Flexible work environment.
• Regular in-person events to build community.
• Comprehensive benefits offerings.