Enterprise Customer Success Manager - Remote

Overview

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

In Short

• Onboard new customers and introduce them to our products and support processes.
• Elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers.
• Collaborate with Sales, Field Engineering and Support to develop engagement plans.
• Manage a portfolio of customers and identify growth opportunities or renewal risks.
• Run a disciplined, weekly customer and business review process.
• Serve as a customer advocate and influence Canonical products.
• Support customers through reactive ticket requests.
• Create campaigns targeting multiple customers.

Requirements

• Minimum 5 years of work experience with a strong relation to IT.
• Excellent presentation skills.
• Experience building and improving internal processes.
• A true team player capable of interacting with all departments.
• Knowledge of agile methodologies.
• Proficiency in Spanish and Portuguese is a plus.

Benefits

• Distributed work environment with twice-yearly team sprints in person.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review.
• Recognition rewards.
• Annual holiday leave.
• Maternity and paternity leave.
• Team Member Assistance Program & Wellness Platform.
• Opportunity to travel to new locations.
• Priority Pass and travel upgrades for long-haul company events.