Enterprise Customer Success Manager - Remote

Overview

This role involves working closely with top customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner.

In Short

• Work with top customers to enhance their operations.
• Collaborate with Sales, Support, Sales Engineering, and Product teams.
• Open to candidates residing in the US, excluding certain metro areas.
• Impact industries that are crucial to the global economy.
• Thrive in a problem-solving environment.
• Build relationships with customers and cross-functional teams.
• Mentor Customer Success and Support teams.
• Champion company cultural principles.
• Conduct workshops and executive business reviews.
• Deeply understand and communicate product capabilities.

Requirements

• 4+ years in Customer Success or account management.
• Strong priority management and emotional intelligence.
• Experience with technical products.
• Solutions-oriented with problem-solving skills.
• Proven track record of effective communication.
• Passion for taking initiative in a fast-paced environment.
• Ability to handle customer issues with diplomacy.
• Bachelor’s degree required.

Benefits

• Competitive compensation package.
• Employee-led remote and flexible working options.
• Health benefits.
• Charity fund through Samsara for Good.
• Opportunities for career growth and development.