Enterprise Customer Success Manager - Remote

Overview

As an Enterprise Customer Success Manager at CyberArk, you will use your skillset to build key relationships, working closely with Directors/Managers of Security, Security Engineers, Security Architects, and Dev-Ops teams to implement best-in-class Access and Identity products from CyberArk.

In Short

• Own and drive onboarding, adoption, and advocacy across a portfolio of customers.
• Work with customers to build success plans, establish critical goals, and aid customers in achieving their objectives.
• Design and execute a value roadmap for each customer in your portfolio.
• Establish regular cadence calls (Weekly, Monthly, Quarterly) with each assigned customer.
• Conduct Quarterly business reviews to ensure successful outcomes from CyberArk solutions.
• Review executive dashboards and program status, continually measuring and monitoring customer health metrics and KPIs.
• Solidify your position as a trusted advisor/strategic advisor with all customers and drive continued value of our products and services.
• Partner with CyberArk Account Team to find opportunities for new usage of CyberArk across organizational functions.
• Define success plans for at-risk customers and execute them in collaboration with functional team.
• Act as the voice of the customer internally to advocate customers’ needs.

Requirements

• 5+ years relevant work experience in customer success, consulting, post-sales technical account management and similar roles.
• Strong consulting and project management skills with proven results working as a trusted advisor.
• Excellent written and verbal communication skills.
• Previous experience with a Cybersecurity/SaaS solutions company and/or an enterprise software company.
• Strong knowledge of cloud architecture (AWS, Azure, GCP) as well as on-premises IT landscape.
• Solid understanding of concepts and development of security roles within organizations.
• Practical experience with enterprise Directory services (Active Directory, LDAP, Azure etc.).
• Fundamental technological knowledge of networking environments.
• Experience installing and supporting enterprise software on Windows and UNIX platforms.
• Prior experience with CyberArk Software solutions is preferred.

Benefits

• Competitive salary and commission structure.
• Comprehensive medical, dental, and vision benefits.
• Opportunities for professional development and career growth.
• Flexible working environment.
• Up to 25% travel.