Security Support Engineer - Remote

Overview

The Security Support Engineer at CyberArk provides front-line technical support for enterprise customers and partners, focusing on IT Security and Privileged Access Management solutions.

In Short

• Respond to customer inquiries through various channels.
• Address technical issues with diligent research and troubleshooting.
• Document technical inquiries and develop knowledge-sharing content.
• Collaborate with global support colleagues and other departments.
• 5+ years of experience in Technical Support or similar roles.
• Experience in SaaS or security vendor consultancy roles.
• Strong technical troubleshooting and problem-solving skills.
• Ability to support enterprise-level customers.
• Willingness to learn new products and technologies.
• Participate in on-call rotation for 24/7 customer support.

Requirements

• 5 years’ experience in Technical Support.
• 3+ years experience in SaaS or security consultancy.
• Strong communication skills for technical aspects.
• Excellent time management and organizational skills.
• Thorough knowledge of Microsoft Windows OS and server platforms.
• Experience with Kubernetes, Jenkins, and Ansible is a plus.

Benefits

• Opportunity to work with a leading cybersecurity company.
• Supportive work environment with opportunities for growth.
• Collaborative team culture.