Enterprise Customer Success Manager - Remote

Overview

Samsara is the pioneer of the Connected Operations™ Cloud, enabling organizations to harness IoT data to improve their operations. The Enterprise Customer Success Manager will partner with top customers to customize Samsara for their needs and ensure their success.

In Short

• Work with top customers to understand their unique challenges.
• Advise on customizing Samsara for customer needs.
• Collaborate with Sales, Support, and Product teams.
• Conduct workshops and executive business reviews.
• Mentor Customer Success and Support teams.
• Travel for customer meetings (25-40%).
• Build trust with various stakeholders.
• Drive customer satisfaction and operational efficiency.
• Autonomy and growth opportunities in a hyper-growth environment.
• Work in a flexible and inclusive company culture.

Requirements

• 4+ years in Customer Success, account management, or consulting.
• Strong priority management and emotional intelligence.
• Experience with technical products.
• Solutions-oriented with strong problem-solving skills.
• Effective communication with executives and users.
• Bachelor’s degree from a 4-year institution.
• Ability to thrive in fast-paced environments.
• Strong bias for action and high standards.
• Experience with large-scale business solutions.
• Ability to work under pressure.

Benefits

• Competitive total compensation package.
• Employee-led remote and flexible working.
• Health benefits.
• Samsara for Good charity fund.
• Opportunities for professional growth.