Enterprise Customer Success Manager - Remote

Overview

As an Enterprise Account Manager at Raspberry AI, you will own relationships with some of the world’s leading fashion brands and retailers, helping them transform their design and merchandising processes through generative AI.

In Short

• Own long-term relationships and commercial outcomes for a portfolio of fashion brands and retailers.
• Drive strategic conversations with key decision-makers.
• Manage the full post-sale lifecycle, ensuring seamless renewals and upsell opportunities.
• Partner with customer teams to define success metrics and drive usage.
• Monitor account health and proactively engage customers.
• Work closely with Product, Engineering, and Support teams.
• Participate in team meetings to improve account management processes.
• Demonstrated experience owning customer relationships.
• Ability to drive negotiations and lead difficult conversations.
• Excitement about generative AI tools.

Requirements

• Bachelor’s degree and relevant experience.
• ~6 years in a customer-facing role, ideally in enterprise SaaS.
• Experience in an early-stage start-up environment.
• Empathetic, customer-centric approach.
• Proficient in building pricing models and performing calculations.
• Strong verbal and written communication skills.
• Highly organized and detail-oriented.
• Experience with CRM software like HubSpot.
• Familiarity with the fashion industry is a bonus.

Benefits

• Compensation range: $130–160K + OTE.
• Opportunity to be part of a rapidly growing SaaS company.
• Collaborative and supportive work environment.
• Opportunities for professional growth and development.