Enterprise Customer Success Manager - Remote

Overview

As the Enterprise CSM, you will partner with internal teams and customers to drive a successful launch, own the customer and feature adoption, and manage the long-term relationship by becoming their trusted Tekmetric advisor.

In Short

• Build and cultivate consultative customer relationships.
• Track and monitor all customer issues and requests through resolution.
• Represent customers in driving product development.
• Work with teams on customer feedback and issues.
• Build training materials and conduct training sessions.
• Maintain success plans among key stakeholders.
• Run regular cadence calls and Executive Business Reviews.
• Assist in building processes for scaling the Customer Success organization.

Requirements

• 3-5 years of industry or B2B enterprise SaaS experience.
• Bachelor's Degree (Preferred).
• Project Management Professional.
• Strong relationship management skills.
• Ability to plan and execute customer projects.
• Stakeholder alignment skills.
• Self-motivated with proactive outreach.
• Highly organized and detail-oriented.
• Data-driven with a focus on metrics.
• Customer-centric approach.

Benefits

• Flexible remote work.
• Competitive base salaries.
• Generous Paid Time Off.
• Support for life stages with paid leave.
• Comprehensive health benefits.
• Free counseling services.
• 401(k) with employer match.
• Flexible Spending and Health Savings Accounts.
• Life and AD&D Insurance.
• Continuing education support.